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Customer
service is key to our business. While we are
consistently striving to continuously improve our lead
system, sometimes a lead does need to be replaced. In
those situations we take pride in offering the BEST
replacement policy available on the Internet today.
Simply put, we’ll replace a lead if:
- The Lead is a
duplicate of a lead previously sent by us
within the last 30 days.
- The phone number is
disconnected or a wrong # with no 411 listing.
- The Lead is a
fictitious person, a child, another broker / agent.
- Unless in the case
of purchase leads (new home), the lead is not a
homeowner, OR is a mobile home, co-op, working
farm, office building, etc (if outside your
property type).
What is unacceptable as a replacement
and why.
- Customer filled out the form
with missing or approximate information, etc.
you called for a payoff and its more, or the
appraisal is less, Fico's are lower, they forgot to
mention their second mortgage, etc. - You know that
most people use approximations and all we
guaranty is that they submitted the data, it matched
your order and we send it to you. We do not
guaranty that they filled it out right or know the
exact #'s, etc.
- You received this customer from
a different lead provider before or after you
received it from our site. We promise you will not
get a duplicate from us within 30 days our system
will not allow it. We all know that internet
shoppers are shoppers and frequently apply at more
than one site.
- They said they are talking to
another broker / banker - We find that people who
are looking to refinance their homes, and especially
those borrowers big loans, call their banks, their
friends, and anybody else they think can help them.
Wouldn’t you do the same? Sometimes after getting an
offer from one of these people they will tell others,
i.e. You, that they are already working with
somebody else. If this occurs, simply do your job
and give them an offer of your own. Your reply
should be: “Of course you are. My name is _______ and
here is what I can do for you, I would like to
perform a loan search for you to see if you are -
getting the best deal, in the right type of loan, etc
etc etc….
WHAT I TAKE VERY
SERIOUSLY & WANT EXPLICIT DETAILS ABOUT
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Any return where you
state the applicant says that they applied, weeks,
months, etc, ago. You see I have the server
stamps and IP addresses of every application.
I will pull the log to make sure the system has not
malfunctioned.
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Any return where you
state the applicant denies applying, assuming you
made certain no one else in there home applied, i.e.
spouse, life partner, etc.
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Any applicant that is
angry.
Click
here to log in
Your username and temporary password are located on
your first order confirmation. If you remember
your username but forgot your password, go to the sign
in page and have your password emailed to you.
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